Question 1

What is Easy Facility Services Private Limited?

Accepted Answer

Easy Facility Services Private Limited is a leading facility management company based in Chennai, Tamil Nadu. Established in 2015, we provide comprehensive facility services including housekeeping, security, MEP, manpower, cleaning, building maintenance, and payroll services to 500+ businesses across Chennai and Tamil Nadu. We are ISO certified and fully compliant with all statutory requirements.

Question 2

Which areas do you serve?

Accepted Answer

We primarily serve Chennai and all its localities including Ambattur, Anna Nagar, T Nagar, OMR, Velachery, Guindy, Porur, Sholinganallur, Perungudi, Thoraipakkam, Chromepet, Tambaram, Adyar, and more. We also extend our services across Tamil Nadu to Coimbatore, Madurai, Tiruchirappalli, Salem, Vellore, Tirunelveli, and into South India including Bengaluru.

Question 3

How can I get a quote for your services?

Accepted Answer

You can get a free, no-obligation quotation through multiple channels: (1) Fill our detailed Get Quote form on our website at /get-quote, (2) Call our sales team at +91 99403 68659, (3) Email us at sales@easyfacilityservices.com, or (4) WhatsApp us directly. Our sales team will respond within 24 hours with a customised proposal tailored to your specific requirements.

Question 4

What industries do you serve?

Accepted Answer

We serve a diverse range of industries across Chennai and Tamil Nadu including: IT and technology companies, healthcare and hospitals, pharmaceutical companies, hotels and hospitality, retail and food chains, manufacturing and industrial facilities, residential communities, educational institutions, government and PSU organisations, and corporate offices. Each industry has specific requirements that our dedicated teams are trained to handle.

Question 5

Are your services available 24/7?

Accepted Answer

Yes. Easy Facility Services provides 24/7 support for emergency situations. Our office hours are Monday to Saturday, 9:30 AM to 6:00 PM for regular enquiries. For facility emergencies — such as security incidents, MEP breakdowns, or urgent cleaning requirements — our on-call team is available round the clock. Many of our deployed staff work in shift patterns including night shifts to ensure continuous facility coverage.

Question 6

Is Easy Facility Services ISO certified?

Accepted Answer

Yes. Easy Facility Services Private Limited is ISO certified for quality management. This certification reflects our commitment to maintaining documented processes, consistent service quality, and continuous improvement across all our service categories. Our ISO certification is renewed annually and represents our dedication to meeting international quality standards in facility management.

Question 7

How long has Easy Facility Services been in business?

Accepted Answer

Easy Facility Services Private Limited was established in 2015 in Chennai, Tamil Nadu. We have over 10 years of experience in the facility management industry, growing from a small team to a company with 2000+ trained professionals serving 500+ businesses across Tamil Nadu. Our decade-long track record is a testament to the trust our clients place in our services.

Question 8

How do I contact your team for immediate assistance?

Accepted Answer

For immediate assistance, call our main line at +91 73059 12983 or our sales direct line at +91 99403 68659. You can also WhatsApp us, email info@easyfacilityservices.com, or use the contact form on our website. For career-related queries, reach our HR team at hr@easyfacilityservices.com or +91 93848 15766.

Question 9

What housekeeping services do you provide in Chennai?

Accepted Answer

We provide comprehensive housekeeping services including daily office cleaning, restroom and pantry maintenance, workstation cleaning and disinfection, floor care (sweeping, mopping, buffing, and polishing), common area upkeep, waste collection and disposal, glass and window cleaning, and periodic deep cleaning. Our housekeeping teams are trained, uniformed, and supervised by dedicated site supervisors.

Question 10

What is the difference between housekeeping and cleaning services?

Accepted Answer

Housekeeping refers to comprehensive day-to-day facility upkeep — including cleaning, restroom maintenance, pantry management, waste management, and general tidiness across all areas. Cleaning services are more task-specific and focused on surface cleaning of defined areas. We also offer Deep Cleaning as a specialised service — a thorough, intensive clean of all surfaces including hard-to-reach areas, typically done quarterly or annually.

Question 11

How many housekeeping staff will be deployed at my facility?

Accepted Answer

The number of housekeeping staff depends on your facility size, type, and cleaning frequency requirements. As a general guideline: a 5,000 sq.ft. office typically requires 1–2 housekeepers, while a 50,000 sq.ft. facility may need 8–15 staff across shifts. We will conduct a site assessment and recommend the optimal staffing based on your specific layout and needs, then adjust based on your feedback.

Question 12

Do you use eco-friendly cleaning products?

Accepted Answer

Yes. Easy Facility Services is committed to sustainable practices. We use certified eco-friendly and biodegradable cleaning products wherever applicable. Our cleaning chemicals are sourced from reputed suppliers and are safe for use in office environments, healthcare facilities, and spaces where people are present. For specialised environments like hospitals or food facilities, we use industry-compliant disinfectants.

Question 13

What is deep cleaning and when is it needed?

Accepted Answer

Deep cleaning is an intensive, comprehensive cleaning that goes beyond regular daily maintenance. It includes high-touch surface disinfection, floor scrubbing and polishing, carpet and upholstery cleaning, AC vent cleaning, kitchen and pantry deep sanitisation, restroom tile and grout cleaning, and post-construction or post-renovation cleanup. It is typically recommended quarterly, before important client visits, after major events, or when a facility has been unoccupied for an extended period.

Question 14

Do you provide housekeeping for hospitals and healthcare facilities?

Accepted Answer

Yes. We have dedicated housekeeping teams trained specifically for healthcare environments. Hospital housekeeping requires specialised knowledge of infection control, biomedical waste handling, NABH compliance, and the use of hospital-grade disinfectants. Our healthcare housekeeping teams understand the critical importance of hygiene in patient care settings and follow strict protocols. We currently serve multiple hospitals and clinics across Chennai.

Question 15

What security services does Easy Facility Services provide?

Accepted Answer

We provide comprehensive security services including trained and uniformed security guards, access control management, visitor management, CCTV monitoring support, night patrol services, reception and front desk security, parking management, emergency response coordination, and security supervisors. Our security personnel are background-verified, medically fit, and trained in both physical security and customer interaction.

Question 16

Are your security guards trained and certified?

Accepted Answer

Yes. All our security personnel undergo structured training before deployment covering: physical security protocols, access control procedures, emergency response and fire safety, first aid basics, customer interaction and communication, report writing, and site-specific SOPs. Our security guards are uniformed, carry valid ID cards, and are supervised by trained security supervisors at all times.

Question 17

Do you conduct background checks on security staff?

Accepted Answer

Yes. Background verification is mandatory for all security personnel before deployment. This includes: police verification, address verification, previous employment check, document verification (Aadhaar, PAN), and medical fitness check. We maintain detailed personnel files and share relevant documentation with clients upon request. Our thorough screening process ensures only trustworthy individuals are placed at your facility.

Question 18

Can you provide 24/7 security coverage with multiple shifts?

Accepted Answer

Yes. We provide single shift, double shift, and triple shift (24/7) security arrangements based on your requirement. We ensure seamless handover between shifts with proper briefings, logbooks, and supervisor oversight. For facilities requiring round-the-clock security such as hospitals, hotels, data centres, and industrial premises, we have dedicated rosters with no gaps in coverage.

Question 19

What happens if a security guard does not report to duty?

Accepted Answer

We maintain a pool of trained backup security personnel specifically for absence situations. If a regular security guard fails to report for duty, we deploy a replacement within 2 hours in most cases. Our supervisors receive alerts for any absenteeism and coordinate immediate replacement. We also have a 24/7 operations team that monitors deployment across all client sites.

Question 20

What does MEP stand for and what services do you cover?

Accepted Answer

MEP stands for Mechanical, Electrical, and Plumbing — the three core engineering systems that keep any building operational. Our MEP services cover: Mechanical (HVAC, elevators, fire suppression systems, pumps), Electrical (LT/HT panels, UPS, lighting, building automation, generators), and Plumbing (water supply, drainage, STP, firefighting systems, water tanks). We provide both preventive maintenance and corrective/breakdown maintenance.

Question 21

What is the difference between preventive and corrective maintenance?

Accepted Answer

Preventive maintenance (PPM) is scheduled, proactive servicing of building systems to prevent breakdowns before they occur — including regular inspections, cleaning, lubrication, testing, and replacement of wear parts. Corrective maintenance is reactive — responding to a breakdown or failure that has already occurred. We recommend and primarily offer preventive maintenance as it costs 3–5 times less than reactive repairs and prevents costly business disruptions.

Question 22

How often should HVAC systems be serviced in Chennai?

Accepted Answer

In Chennai's climate, we recommend: monthly filter cleaning and operational checks, quarterly coil cleaning and refrigerant checks, bi-annual deep service including compressor and condenser maintenance, and annual full system audit. Chennai's high temperatures (up to 42°C in summer) and humidity place significant stress on HVAC systems. Regular servicing prevents energy inefficiency, compressor failures, and ensures optimal cooling performance year-round.

Question 23

Do you provide electrical safety certification services?

Accepted Answer

Yes. Our electrical maintenance team can support the preparation and renewal of electrical safety certificates required for commercial buildings in Tamil Nadu. This includes periodic testing of electrical systems, thermographic scanning of panels to detect hot spots, earth leakage testing, and documentation for compliance purposes. We work with licensed electrical contractors and certified engineers for all statutory electrical work.

Question 24

What is your response time for MEP emergencies?

Accepted Answer

For sites on our maintenance contract, our target emergency response time is within 2 hours for Chennai locations. We maintain an on-call technical team available 24/7 for emergency breakdowns. For critical systems such as UPS failures, generator issues, or major plumbing bursts, we prioritise immediate dispatch. Remote sites in Tamil Nadu may have a slightly longer response window which is defined clearly in the SLA.

Question 25

Can you manage the complete MEP maintenance of our building?

Accepted Answer

Yes. We offer integrated MEP facility management where our team handles all three disciplines — mechanical, electrical, and plumbing — under a single contract with one point of contact. This integrated approach eliminates coordination friction between multiple vendors, ensures consistent documentation, and gives you one accountable partner for your entire building's technical systems. We currently manage MEP for properties totalling over 2 million sq.ft. across Chennai.

Question 26

What types of manpower do you provide?

Accepted Answer

We provide a wide range of staffing solutions including: general labour (construction, warehousing, logistics), skilled workers (electricians, plumbers, HVAC technicians), administrative staff (office assistants, data entry operators, front office executives), housekeeping and cleaning staff, security personnel, pantry boys and helpers, drivers, wardboys and patient support staff, lab technicians, caretakers, and specialised technical staff. Both temporary and permanent placements are available.

Question 27

How quickly can you deploy manpower?

Accepted Answer

For standard positions such as housekeeping, helper, and security roles, we can typically deploy within 24–48 hours for Chennai locations. For skilled technical positions, deployment may take 3–7 days depending on availability and specific requirements. We maintain a pre-screened talent pool of 500+ candidates ready for rapid deployment across Chennai and Tamil Nadu. Emergency deployments can often be arranged within the same day for critical requirements.

Question 28

Do you handle payroll and statutory compliance for deployed staff?

Accepted Answer

Yes. As the employer of record for all our deployed staff, Easy Facility Services handles complete payroll management including: monthly salary processing, PF deduction and remittance, ESI deduction and remittance, professional tax, minimum wage compliance under Tamil Nadu rules, payslip generation, and annual statutory returns. You are completely protected from any employment compliance risk for our deployed manpower.

Question 29

What is the minimum number of staff I can engage?

Accepted Answer

There is no strict minimum for engaging our manpower services. We work with clients who require as few as 1–2 dedicated staff members as well as large-scale deployments of 50–200+ workers. For very small requirements, our standard monthly contract applies. For larger deployments, we offer customised pricing and dedicated account management.

Question 30

How do you handle staff replacement and absenteeism?

Accepted Answer

We have a structured absence management system: (1) All our staff are required to report absences in advance, (2) We maintain a backup pool of trained candidates for each skill category, (3) For regular absenteeism, we deploy replacement staff within the same day, (4) Chronic absenteeism results in replacement of the staff member. Our target is zero operational disruption to your facility due to manpower absence.

Question 31

What building maintenance services do you offer?

Accepted Answer

Our building maintenance services cover: civil and structural repairs, interior and exterior painting, waterproofing and leak repairs, plumbing maintenance and repairs, electrical maintenance (minor works), carpentry and furniture repairs, flooring maintenance, false ceiling repairs, door and window maintenance, landscaping and garden upkeep, pest control, and general facility upkeep. We offer both scheduled preventive maintenance and on-call corrective maintenance.

Question 32

Do you provide landscaping services for commercial properties?

Accepted Answer

Yes. Our landscaping team provides professional garden and landscape maintenance for commercial campuses, residential communities, hotels, and corporate offices across Chennai. Services include garden upkeep and pruning, lawn mowing, plant supply and installation, tree trimming, seasonal planting, irrigation system maintenance, and landscape design consultation. We have horticulture-trained staff experienced with Chennai's tropical climate plants.

Question 33

Can you handle post-construction cleaning and maintenance?

Accepted Answer

Yes. We provide comprehensive post-construction cleaning services for newly built or renovated properties before occupation. This includes removal of construction debris and dust, floor scrubbing and polishing (removing construction stains), window and glass cleaning, fixture and fitting cleaning, AC vent cleaning of construction dust, and final inspection cleaning. We also take on ongoing facility management once the property is operational.

Question 34

What payroll outsourcing services do you offer?

Accepted Answer

Our payroll services include: monthly salary calculation and processing, PF (Provident Fund) computation and remittance, ESI (Employee State Insurance) computation and remittance, professional tax calculation, payslip generation and distribution, Form 16 preparation for TDS, statutory registers maintenance, labour law compliance, attendance management, leave management, and annual statutory returns filing. We serve businesses from 10 employees to 500+ employees across Tamil Nadu.

Question 35

Do you ensure minimum wage compliance for Tamil Nadu?

Accepted Answer

Yes. All our deployed staff are paid wages strictly in accordance with the Tamil Nadu Minimum Wages Act for their respective categories. We track and update our wage structures whenever the Tamil Nadu government revises minimum wages. Additionally, all applicable allowances including HRA, conveyance, and special allowances are structured appropriately. For your own workforce, our payroll outsourcing services include minimum wage compliance monitoring.

Question 36

How do you handle PF and ESI registration for new businesses?

Accepted Answer

We can assist new businesses in obtaining PF (EPFO) and ESI (ESIC) registrations. Our compliance team guides you through the registration process, helps set up your employee database in the relevant portals, and establishes monthly filing workflows. Once set up, our payroll outsourcing service handles all monthly contributions, challans, and annual returns on your behalf, ensuring you remain fully compliant at all times.

Question 37

What is included in a typical facility management contract?

Accepted Answer

A standard facility management contract with Easy Facility Services includes: clearly defined scope of services and deliverables, staffing details (number, roles, shift timings), SLA (Service Level Agreement) with measurable KPIs, performance review schedule (monthly or quarterly), escalation matrix and response times, pricing structure with all cost components broken down (wages, allowances, PF, ESI, service charge, GST), statutory compliance responsibilities, and termination and renewal terms.

Question 38

What is the minimum contract duration?

Accepted Answer

Our standard contracts are for a minimum of 3 months, with most clients opting for 6-month or annual contracts for better pricing and service continuity. We do offer trial arrangements for new clients. Long-term contracts (1–3 years) receive preferential pricing and dedicated account management. Month-to-month arrangements are available for specific project-based requirements.

Question 39

How is your pricing structured?

Accepted Answer

Our pricing is fully transparent with no hidden charges. A typical monthly invoice includes: basic wages of deployed staff (per Tamil Nadu minimum wage or negotiated rate), statutory components (PF 13%, ESI 3.25%, gratuity provision), allowances (HRA, conveyance, uniform), our management service charge, and applicable GST (18%). We provide a detailed cost breakdown before contract signing so you know exactly what you are paying for.

Question 40

Do you offer a free trial or pilot before committing to a contract?

Accepted Answer

Yes. For eligible clients, we offer a paid pilot arrangement — typically 30 days — where you can evaluate our service quality before committing to a long-term contract. During the pilot, you receive the full scope of services at our standard rates. At the end of the pilot period, we conduct a review meeting and formalise the long-term contract with any agreed adjustments. Contact our sales team at +91 99403 68659 to discuss pilot eligibility.

Question 41

What happens if I am not satisfied with the service quality?

Accepted Answer

Client satisfaction is our highest priority. If you are not satisfied with service quality: (1) Raise the issue with your dedicated account manager — most issues are resolved within 24 hours, (2) If unresolved, escalate to our operations head, (3) For critical SLA breaches, we apply credits or remedial measures as defined in the contract, (4) If you are consistently unsatisfied within the contract period, we will work with you on a mutually acceptable resolution. We have maintained 100% client retention through proactive issue resolution.

Question 42

What documents are required to start a service contract?

Accepted Answer

To initiate a facility management contract, we typically require: your company GST registration certificate, PAN card of the entity, address proof of the facility location, authorised signatory details, and a signed copy of our service agreement. For security deployments, we may also require police liaison information for the facility. Our sales team will guide you through the complete documentation checklist during the onboarding process.

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