Tele-caller

Key Responsibilities

• Make outbound calls to prospective clients for lead generation and business development support
• Follow up with existing leads and clients as directed by the sales and operations team
• Make outbound calls for candidate sourcing — contact potential candidates for open positions
• Handle inbound enquiries and direct callers to the appropriate team member
• Maintain accurate records of all calls, responses, and outcomes in the company database
• Follow up on quotation submissions, service enquiries, and pending client responses
• Assist the HR team with candidate follow-up calls for recruitment drives
• Coordinate with the sales, HR, and operations teams on call priorities and follow-up schedules
• Prepare daily call reports and share with the reporting manager
• Maintain a professional, courteous, and positive telephone manner at all times

Requirements

• Any degree from a recognised university — freshers are welcome
• Good verbal communication skills in Tamil and English
• Confident, clear telephone manner and ability to handle rejection positively
• Basic computer literacy — MS Office, email, and data entry
• Organised and disciplined approach to follow-up and record keeping
• Willingness to make high volumes of outbound calls daily

Nice to Have

• Prior experience in tele-calling, telecasting, or customer service
• Experience using CRM software or call management tools
• Knowledge of facility management or HR processes