Security Operations Manager

Key Responsibilities

• Lead and manage the complete Security Operations team — Assistant Managers, Executives, and Supervisors
• Own the security service quality and client satisfaction outcomes across all security accounts in Chennai
• Develop and implement security operations processes, guard protocols, and performance standards
• Build and maintain strong senior-level relationships with key security clients across the portfolio
• Drive security guard recruitment, deployment strategy, and manpower planning across all client sites
• Ensure full compliance — background verification, PF, ESI, Tamil Nadu minimum wages, Private Security Act
• Prepare and present monthly security operations performance reports to senior management
• Lead new security client onboarding — site risk assessment, scope definition, guard deployment
• Manage security incidents, client escalations, and service recovery with urgency and professionalism
• Identify and implement operational improvements that enhance security service quality and efficiency
• Work closely with HR, Finance, and Business Development on cross-functional requirements

Requirements

• Any degree from a recognised university — MBA preferred
• 5–8 years of experience in security operations with at least 2–3 years in a managerial role
• Proven track record managing large security teams and multiple client accounts in Chennai
• Excellent communication skills in Tamil and English
• Strong client relationship management and operational leadership capabilities
• Deep knowledge of Tamil Nadu Private Security Agencies Regulation Act and labour compliance
• Advanced proficiency in MS Office for reporting, budgeting, and presentations

Nice to Have

• Prior experience as Security Operations Manager in a security services company in Chennai
• Experience managing portfolios of 50+ security sites and 200+ deployed guards
• Exposure to integrated security systems — access control, CCTV, alarm management