Assistant Facility Operations Manager

Key Responsibilities

• Manage and mentor a team of Facility Operations Executives and Supervisors across assigned client portfolios
• Monitor overall service quality, attendance, and compliance across all assigned sites
• Conduct regular client review meetings and ensure client satisfaction at all managed accounts
• Support the Facility Operations Manager in planning manpower requirements, deployment, and budgeting
• Handle escalated client complaints and operational issues that cannot be resolved at the Executive level
• Oversee manpower planning — ensure adequate staffing levels across all sites at all times
• Review and approve operational reports submitted by Facility Operations Executives
• Support new client onboarding — site surveys, scope definition, staff deployment planning
• Monitor statutory compliance for all deployed staff across assigned portfolios
• Identify operational inefficiencies and recommend process improvements to the Facility Operations Manager

Requirements

• Any degree from a recognised university — MBA or relevant postgraduate qualification preferred
• 3–5 years of experience in facility management operations with at least 1 year in a supervisory role
• Proven ability to manage teams and multiple client accounts simultaneously
• Strong communication skills in Tamil and English
• Proficiency in MS Office — Excel, Word, PowerPoint for reporting and presentations
• Experience in client relationship management at an operational level
• Strong understanding of statutory compliance — PF, ESI, Tamil Nadu minimum wages

Nice to Have

• Prior experience in an Assistant Manager role in a facility management company
• Experience managing a portfolio of 20+ client sites
• Knowledge of facility management software or ERP systems